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Returns
We want you to be satisfied. Here we explain how to withdraw from a purchase or make a complaint.
14-day right of withdrawal
As a consumer you have the right to withdraw from your purchase within 14 days without giving a reason. The period runs for 14 days after you (or someone you have appointed) received the item. [Check against applicable rules and your terms and conditions]
How to withdraw
- Send us a clear statement that you wish to withdraw, with your name, order number and email to [contact email] or via contact us.
- You may use the standard withdrawal form, but it is not required.
- Send the item back no later than 14 days after you have notified us of your withdrawal.
Return shipping
You pay for returning the item yourself, unless we have agreed otherwise. [Confirm who pays return freight, and state the return address]
Refunds
We refund your purchase, including standard delivery, no later than 14 days after we received your notice of withdrawal. We may withhold the payment until we have received the item or you have documented that you have sent it back. The money goes to the payment method you used for the purchase.
Items that cannot be returned
The right of withdrawal does not apply to all goods, e.g. food that can spoil quickly, and sealed goods for health or hygiene reasons if the seal has been broken. [Check with a legal advisor which of your goods are covered]
Complaints
If the item has a defect, you have the right to make a complaint under Danish law (a 2-year complaint period for consumers). Write to us as soon as possible after you discover the defect, and feel free to attach pictures. [Check against applicable rules]
See also our Terms and Conditions. If you have questions, please contact us.