Terms and Conditions

Company information

Habesha Market Denmark
Nordmarksvej 33
5270 Odense N
Denmark
CVR no.: 46180666

You can contact us via the contact form on our Contact page.

Prices and payment

All prices are stated in Danish kroner (DKK) including VAT. We reserve the right to price errors and sold-out items.

We accept payment by payment card, Klarna and Link. The amount is only charged when the item is shipped.

Delivery

We currently only deliver to addresses in Denmark. Food is shipped via GLS ParcelShop; kitchen equipment (e.g. mitad) is delivered via a separate delivery method. Delivery time is stated when you order.

Right of withdrawal

You have a 14-day right of withdrawal when you shop with us as a consumer. The withdrawal period expires 14 days after the day on which you (or a third party you have specified) received the item.

Before the withdrawal period expires, you must notify us that you wish to withdraw from your purchase. You can use the standard withdrawal form at the bottom of this page, or give us another unequivocal statement of your decision — e.g. via the contact form.

Returns

If you withdraw from your purchase, you must send the item back to us without undue delay and no later than 14 days after you notified us of your withdrawal.

You must pay for returning the item yourself. We refund all payments received from you, including delivery costs (but not additional costs if you chose a delivery method other than the cheapest standard delivery), no later than 14 days from the day we received your notice of withdrawal. We may withhold the refund until we have received the item back, unless you have provided documentation that you have returned it.

You are liable for any diminished value of the item resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the item.

Right to complain (statutory guarantee)

The defect rules of the Danish Sale of Goods Act apply to purchases of goods. This means you have the right to complain for up to 24 months from delivery, depending on the expected durability of the item. The complaint must be made within a reasonable time after you discover the defect.

Complaints

If you wish to complain about your purchase, you can contact us via the Contact page. If we cannot find a solution, you can complain to the Center for Complaint Resolution (Center for Klageløsning), Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, naevneneshus.dk.

If you live in another EU country, you can complain via the European Commission online dispute resolution platform: ec.europa.eu/consumers/odr.

Standard withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

To Habesha Market Denmark, Nordmarksvej 33, 5270 Odense N — via the contact form at habeshamarket.dk/en/contact:

I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Ordered on: _____________ Received on: _____________

Consumer name: _____________________________

Consumer address: _____________________________

Date: _____________